Refund policy

1. Made-to-Order Policy

All KRÆVE pieces are made to order. Because of this, we do not offer refunds or exchanges for:

Please review sizing charts carefully before purchasing.

2. Damaged, Defective, or Incorrect Items

If your item arrives:

You must contact us within 14 days of delivery at kraeveapparel@gmail.com.

Your email must include:

If approved, we will:

We reserve the right to deny claims submitted after 7 days or without sufficient proof.

3. Refund Eligibility

Refunds (if approved) will only be issued for:

Refunds will not be issued for normal wear and tear, improper washing, or misuse.

4. Return Shipping

If a return is approved:

Customers may be required to return the item.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Items must be unworn, unwashed, and in original condition.

We are not responsible for lost return packages.

5. Processing Time

Approved refunds are processed within 5–10 business days after inspection.
Original shipping costs are non-refundable.

6. Order Cancellations

Orders may only be cancelled within 2 hours of purchase, as production begins shortly after. After this window, cancellations are not guaranteed.

7. Chargebacks & Payment Disputes

Initiating a chargeback without first contacting us to resolve the issue may result in:

We are committed to resolving issues fairly and promptly.

8. Limitation of Liability

KRÆVE is not liable for:

If a package is marked delivered, customers must contact the shipping carrier directly.

9. Policy Updates

We reserve the right to modify this policy at any time. The version in effect at the time of purchase applies to that order.

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