Privacy policy

 

Privacy Policy

Please note, where denoted as KRAEVE the term/name KRÆVE is interchangeable. 

Last Updated: March 16, 2026

KRAEVE also known as KRÆVE ("we," "us," or "our") operates the store at kraeve.ca. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our site. By using our Services, you acknowledge the practices described herein.

1. Personal Information We Collect

We collect information directly from you and automatically through your device to fulfill your orders and improve your experience.

  • Order Information: Name, shipping address, billing address, payment information (processed securely via Shopify), email address, and phone number.

  • Device Information: IP address, browser type, and time zone (collected via cookies and log files).

2. How We Use Your Information

We use your information to:

  • Fulfill Orders: Process payments, arrange for shipping, and provide you with invoices and order confirmations.

  • Communicate: Provide customer support and notify you of order updates.

  • Market: With your consent, send you information about our "Monthly Drops" and "Essentials" collections.

  • Protect: Screen orders for potential risk or fraud.

3. Disclosure to Third Parties

We share your Personal Information with third parties to help us provide our Services.

  • Shopify: We use Shopify to power our online store.

  • Fulfillment partner(s): We share your order and shipping details with our global fulfillment partner to facilitate the "Crafted to Order" production and delivery of your apparel.

  • Marketing Partners: We may share data with advertising partners (Google/Meta) to show you targeted ads for Kraeve products.

4. International Data Transfers

Your information may be transferred to and stored in countries outside of Canada, including the United States and China, where our fulfillment partners operate logistics hubs. By purchasing from Kraeve, you consent to these international transfers.

5. Your Rights

Depending on your jurisdiction, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

6. Contact Information

For more information about our privacy practices, or if you would like to make a complaint, please contact us by e-mail at kraeveapparel@kraeve.ca.